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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2471 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15082 Views
  • 51 replies
  • 65 Helpful

Return envelope not arrived

After ringing EE numerous times the pre paid packets to send my trade in iphones hasn't arrived . Concerned as EE said they needed to be returned within 14 days of getting the upgraded new phones. I've even rang the company that deals with the return...

Resolved! Online chat

Is the online chat down at the moment? I need to talk to someone but can't call

Lynseyloulou by Established Contributor
  • 3229 Views
  • 7 replies
  • 0 Helpful

Renaming Esim and SIM

I recently added an eSIM to my phone and couldn't see how to label the eSIM and SIM as I wanted, i.e. to choose the names myself. The two SIMs work fine, but I would like to rename the 'labels'. How can I do this please?It's an iPhone 13 PRO.

Account suspended

Hi! My account has been suspended. I’ve paid my last bill which was due 10/12/2021 and the next one isn’t due until 10/01/2022, for which I have paid £20. However my account is still suspended. Because of this, I have no way of calling the helpline a...

Beth1018 by Investigator
  • 1930 Views
  • 6 replies
  • 0 Helpful

Deliveries

I ordered 2 iPhone 13 pros on the 9th Dec one in gold and the other in silver both 128gb, I had a text message stating my order is on track, when can I expect to receive them please

Order

Ordered new iphone13 Pro max last Sunday,  My order is confirmed but awaiting delivery date confirmation,  could you please update me as I can't track progress. Many thanks 

New user

Have received new EE router. Contract start date in a few days. Do i connect it up now, or wait until start date ?

IJ-SM25T by Visitor
  • 248 Views
  • 1 replies
  • 1 Helpful

20% / £4 off new contract or sim only upgrade

So Ive tried ee on a payg sim and like the offer of £4 off a sim only 24 month contract making it £16 not £20. All good so far, ive read the T's and C's and i have to have been a payg customer for over a month, well a month has passed and when i text...

nicksuch by Contributor
  • 331 Views
  • 3 replies
  • 0 Helpful

BT sport large screen onto Amazon Fire Stick

I have recently upgraded to BT large screen but can’t get it on my fire stick. I have read many chats but there is never an answer. I have reinstalled the app and have been waiting 48 hours but I still can’t get it on the stick but can get it on my l...

Jimbo4060 by Investigator
  • 1459 Views
  • 5 replies
  • 0 Helpful