credit card charges

nikos11
Explorer

‎28-08-2021 12:19 PM

Hi

my credit card is being charged every month as per the below:

I dont recognize the transaction nor do i have any service from EE/BT etc.

Can someone help me to terminate this weekly charge please?

thank you

 

Description

EE TOPUP VESTA EE.CO.UK IRL

Amount

GBP  -10.00

Business Type

EE TOPUP VESTA

Country

IRL

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎29-08-2021 09:27 AM

Hi @nikos11

 

Welcome to the community.

 

If you contact our Mobile Care team, they'll be able to find out what this payment is for and help you get it cancelled.


Chris

0 Helpful
nikos11
Explorer
In response to Christopher_G

‎29-08-2021 09:33 AM

Thank you so much Chris for the quick response. I filed a web complaint form.

Kind regards

Nikos

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎29-08-2021 01:37 PM

That would be a top-up for a PAYG device.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to nikos11

‎29-08-2021 01:42 PM

@nikos11  I would call as it might take a few weeks to get resolved.  You could be charged again in this time. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
BrendonH
Community Hero
Community Hero
In response to Chris_B

‎29-08-2021 01:56 PM

Do you have a PAYG device? If not then I would guess maybe your credit card has been cloned and someone is making purchases using it.

 

I'm not saying this is the case but it could be/


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
0 Helpful