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Work required to install fibre broadband?

JohnSmith12345
Explorer

I am looking to upgrade my regular EE Broadband (Livebox) to fibre. I am told it's available to me and I know workmen put the cable down our road sometime ago. I can read information on the contract I am interested in but absolutely zero information on what's required. I have no idea before I buy if they will need to dig up my drive or hammer a large hole through my wall. I even went to my local EE store today and the kids serving were completely useless. It was like I was asking something weird. Do people really just blindly sign up without knowing if they need to take time off work or whether a nice new drive will be damaged? I find this lack of basic information bizarre and somewhat annoying. Obviously I could phone but fear I will get someone like the kids in the shop.
Thanks.

5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

@JohnSmith12345  Nothing will he dug up it’s a phone line from the telegraph pole to your home.   Virgin media use underground cables. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
wardi
Star Contributor
Star Contributor

@JohnSmith12345 .. i've had fibre installed very recently, In my case it was a two stage process.  The first Openreach crew ran a cable from a nearby telegraph pole to the outside of my office - it is preferable if someone is at home to point out where you want the connection to your house.  About a week later a second crew drilled a small hole into the office (again you would need to be home to allow access) and connected the router.  The Openreach people do all the connection & set up and do a check/speedtest.  Smooth as silk really.

pip11
Scholarly Contributor
Scholarly Contributor

Thanks. Such a shame the useless EE staff in the shop couldn't just play that video.

pip11
Scholarly Contributor
Scholarly Contributor

The EE staff may not be aware of it.