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21-10-2021 03:12 PM
Hello,
I've recently had EE and BT Openreach install the fibre optic modem for my EE Broadband. I wasn't happy with the position of the cables however I was in the middle of renovating so was planing to move the modem anyway. However, this is not like the old master sockets so don't feel confident doing it myself.
I cannot find a way to contact BT Openreach to arrange a move and EE doesn't have an option either.
Anyone arranged a move for their modem recently? Any advice on how 5k get this arranged?
Cheers
V
21-10-2021 03:30 PM
Are you talking about the ONT on the wall for FTTP BB? Do you have an EE Full Fibre package?
You can't talk to OR; you are not their customer. You need to contact CS on the Freephone no. (Opt 3) in my sig.
21-10-2021 03:44 PM
Hi @Viede ,
Hopefully EE can resolve as per the above. If not, you can make a further enquiry to try to get a quotation for the work as historically it has been ok to do and not too expensive. Things may have changed since covid.
Bottom right for online contact: https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach
Commercial customer and larger customers may go for https://www.openreach.com/building-developers-and-projects/altering-our-network/altering-our-network...