On the 19th October 21 I placed an order for an iPhone 13 with trade in an iPhone 7.
I received by email the order confirmation and the trade in options:
£100 for iPhone 7/7 plus
£200 for iPhone 8/8plus
£300 for iPhone X
In the order confirmation from EE I also have the breakdown of the monthly payment for my upgrade and practicality the trade in appears as a monthly discount from my monthly bill.
Today I received an email to contact EE as information is missing.
After 3 hours spent on the phone to different people from EE and after forwarding my order confirmation email from EE, I still do not have an answer.
Honestly I do not understand what is happening, where is the mistake, but I’m expecting to receive my new iPhone as per EE order confirmation.
I cannot believe how no interest at all towards customers.
I have no fault if they are not up to date with their orders or internal issues.
If my order does not get delivered I will have to take this case forward for being sold fake product and not delivering it, because they try to convince me to change my order.
