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Bought £20 topup. Only free boost data was applied.

dcharler
Investigator
Investigator

The data included in the pack was not applied to my balance. 

1 SOLUTION

Accepted Solutions

UPDATE: My balance was updated eventually. Usually it is instant or a matter of seconds but this time it took about 30 minutes to be updated. Thanks to all who responded to me. 

View solution in original post

5 REPLIES 5
XRaySpeX
Grand Master
Grand Master

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

@XRaySpeX 

Your current balance as of today 22:41 is £0.00. You have unlimited minutes, unlimited texts and 5.6GB remaining until 26/09/2021 for your £20 Pack. Your remaining data includes of rolled over data. Your last top up was £20.00 on 24/08/2021 at 05:58. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

James_B
EE Community Support Team

Hi @dcharler,

 

Please get in touch with Customer Care so a member of the team can make sure the correct data allowance is added to your account.

 

Thanks

 

James

UPDATE: My balance was updated eventually. Usually it is instant or a matter of seconds but this time it took about 30 minutes to be updated. Thanks to all who responded to me. 

Christopher_G
EE Community Support Team

Thanks for letting us know, @dcharler


Chris