£15 pack should have double data (30GB).

[JonnyKashmir]

I've just bought a £15 pack from WHSmith with double data for Christmas bonus. However when I come to register it is only showing 15GB and nothing to say that the 30GB will be applied.

[Chris_B]

@JonnyKashmir  Have you looked as add ons with the account?   

[JonnyKashmir]

Hi, Yes, I just have the initial 50MB allowance.

[Leanne_T]

Hi @JonnyKashmir

Thanks for coming to the community. 

Can you text BALANCE to 150 and let me know the full reply? 

Thanks 🙂

Leanne. 

[JonnyKashmir]

Well this is turning into a bit of a nightmare. Just spent over an hour to support who were very nice and sympathetic but were unable to sort this out. It's being escalated to another team now because it seems there is a server fault. A lot of people will be buying this offer card for Christmas so I hope it gets sorted sooner rather than later.

My account currently says I have £15 top up allowance but no packs activated. Waiting to hear back from support.

In response to @Leanne_T : Your current balance as of today is £15.00. Your last Top Up was £15.00....

[Leanne_T]

Hi @JonnyKashmir

Please me know how you get on when the team get back to you. 

Thanks. 

Leanne.

[JonnyKashmir]

Still waiting....

[James_B]

Hi @JonnyKashmir,

Please allow a little time for our support teams to investigate the issue. Our Customer Care Team will get back to you as soon as they have an update for you.

James