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Xbox series x bundle

K1231
Visitor

‎19-11-2021 08:11 PM

Hi,

 

I ordered the X box series X as an add on to my existing contract very early of the AM on the day it was announced.

 

So far I have one email from customer services saying we've received your order and we'll let you know when it processed.

 

I've also had the upfront payment taken out of my bank account.

 

Could you please provide any insights as to why is taking so long for the order to be processed, as concernd there may there may be more demand than supply allows and there may be some of us who unfortunately may not of secured the bundle.  It would be great to know either way?

 

Thanks 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎20-11-2021 09:12 AM

Hi @K1231 

 

You'll need to speak to EE CS on 150 about this issue and your order.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
0 Helpful
James_B
EE Community Support Team

‎20-11-2021 10:15 AM

Hi @K1231,

 

Welcome to the EE Community. 🙂

 

If your upfront payment has been taken, your order was successful and you'll receive confirmation soon. Please allow up to 14 days for delivery.

 

James

0 Helpful