ALREADY CHARGED BUT BILL DOUBLED

Bethany29
Visitor

‎21-12-2021 12:02 AM

A direct debit was taken out of my account on the 23rd of November and another on the 31st. One was refunded but apparently EE took it as me not paying by bill at all so now it’s twice what it should be for the month and says it’s overdue payment so my number has been suspended 

0 Helpful
2 REPLIES 2
mikeliuk
Ace Contributor
Ace Contributor

‎21-12-2021 12:07 AM

Hi @Bethany29 ,

 

Was the refund initiated by EE or by yourself and the bank?

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎21-12-2021 03:01 AM

Sounds like EE tried to take your DD on the 23rd but it was bounced by your bank as lack of funds. So EE tried again a week later as they do & this time it was passed. That counts as a late payment with a consequent charge of £7.68.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful