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26-08-2021 10:39 PM
The data included in the pack was not applied to my balance.
Solved! See the answer below or view the solution in context.
28-08-2021 01:30 AM
UPDATE: My balance was updated eventually. Usually it is instant or a matter of seconds but this time it took about 30 minutes to be updated. Thanks to all who responded to me.
26-08-2021 10:40 PM
What does texting AL to 150 from it fully report verbatim (it is free)?
26-08-2021 10:43 PM
Your current balance as of today 22:41 is £0.00. You have unlimited minutes, unlimited texts and 5.6GB remaining until 26/09/2021 for your £20 Pack. Your remaining data includes of rolled over data. Your last top up was £20.00 on 24/08/2021 at 05:58. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee
For info on our other Text Services, reply HELP or go to ee.co.uk/textservices
27-08-2021 11:24 AM
Hi @dcharler,
Please get in touch with Customer Care so a member of the team can make sure the correct data allowance is added to your account.
Thanks
James
28-08-2021 01:30 AM
UPDATE: My balance was updated eventually. Usually it is instant or a matter of seconds but this time it took about 30 minutes to be updated. Thanks to all who responded to me.
28-08-2021 08:54 AM
Thanks for letting us know, @dcharler
Chris