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Re: Cannot connect with 150

Sparkyz
Investigator
Investigator

‎21-08-2021 04:48 PM

This may be relevant: Dialing 150 for Balance no longer works for me on two payg phones in the UK. Alternative number please.

0 Helpful
13 REPLIES 13
Christopher_B
EE Employee

‎22-08-2021 08:48 AM

Hi @Sparkyz

 

It's really strange that this has stopped working, do you get an error message at all? 

 

Also, do you have credit when trying to call?

 

Thanks 

 

Chris 

0 Helpful
Sparkyz
Investigator
Investigator
In response to Christopher_B

‎22-08-2021 10:44 AM

Thanks for the response.

Both phones have some credit and work OK except 150 no longer gives a Balance voice message and text..

Instead a voice message states that the number is not available on this network.

Sparkyz
0 Helpful
Christopher_B
EE Employee
In response to Sparkyz

‎22-08-2021 10:47 AM

Thanks @Sparkyz

 

You should be able to text BALANCE to 150 to get this information. Could you give that a go? 

 

Thanks 

 

Chris

0 Helpful
Sparkyz
Investigator
Investigator
In response to Christopher_B

‎22-08-2021 11:40 AM

Thanks Chris

 

Texting BALANCE to 150 works, but on payg is charged (unlike phoning 150, when it worked)

 

One of the two phones is registered with MyEE, so I can see the balance there. I could register the second phone separately, but a free 150 balance function would be nice.

 

Sparkyz

0 Helpful
Christopher_B
EE Employee
In response to Sparkyz

‎22-08-2021 12:37 PM

@Sparkyz

 

When you're on Pay as you go we charge 25p per call to 150, so the text would be cheaper.

 

Thanks 

 

Chris 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Sparkyz

‎25-08-2021 03:16 PM

There are no charges for texting service msgs to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Shaz55
Investigator
Investigator
In response to Christopher_B

‎11-09-2021 04:40 PM

My great aunt is 90 has is having this same issue with her PAYG EE phone. It happened all of a sudden. She can't call 150 and text doesn't work either. She has no other way of accessing her balance as she does not have a computer. Also, when she makes outbound calls is says the call is diverting no matter what number she calls, could this be related? Would replacing the sim card with a new one help?

0 Helpful
Christopher_B
EE Employee
In response to Shaz55

‎12-09-2021 08:23 AM

Hi @Shaz55

 

I hope you're well and having a nice weekend, other than this issue of course.

 

When your aunt sends the texts, does she get an error or does it just not send? 

 

Thanks

 

Chris

0 Helpful
Shaz55
Investigator
Investigator
In response to Christopher_B

‎12-09-2021 03:49 PM

Hi Chris

 

Sorry apparently texting 150 for balance does work, but this is still not ideal as my Aunt doesn't know how to text and will have to rely on us to do this for her when we visit. So being able to call 150 would be the easiest for her.

 

Thanks

Sharon

0 Helpful