Cannot connect with 150

[Sparkyz]

This may be relevant: Dialing 150 for Balance no longer works for me on two payg phones in the UK. Alternative number please.

[Leanne_T]

Hi @Shaz55

Thanks for coming back to us. 

When was the last time she used a chargeable activity as below?

• Voice and data usage. This includes making calls, sending text messages and picture messages, retrieving a voicemail, and using data that is not within your pack or add-on.
• Topping up your account.
• Buying a pack or an add-on.

Calls, texts and data usage made using your allowance from your pack do not count towards a chargeable activity. 

Thanks 🙂

Leanne.

[Shaz55]

Hi Leanne

She thinks she last topped up her phone February this year. She has an old style pay as you go where you pay for every minute of calls and every text, she doesn't have a package with allowances. She topped up with £20 last time and now has about £12 left, so has been using her phone. Hope that makes sense! 

Thanks

Sharon

[Leanne_T]

Thanks @Shaz55

If she can give us a call from another phone our Pay as you go care team can check the account and help get this sorted 🙂

Thanks 🙂

Leanne.

[Shaz55]

OK, next time I am at hers with the phone I will call the pay as you go team from my phone.  Thanks Leanne.