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21-07-2020 03:01 PM - edited 21-07-2020 03:08 PM
If you have been prompted to create a new EE Community username when you are signing in, but you already have one, here are the steps to take to get the issue fixed.
Thanks
Sorcha
21-08-2020 09:46 AM
I had the weird problem whereby I could log in to 'My EE' account and the EE App without any problem but I could not sign into the community. Constantly recycled between log in and register.
Anyway I have re-registered as 'Wardi4'. My original name was 'Wardi'
21-08-2020 10:44 AM
21-08-2020 08:26 PM
Many thanks Sorcha. 👍
21-08-2020 08:57 PM
@Sorcha One problem remains - I get three copies of messages to my email account... 🤔
Can you delete Gordon57a and Gordon57b please, I can't find a way back in to those to do it myself.
Thanks
24-08-2020 09:13 AM
@Gordon57 all done 🙂
24-08-2020 12:04 PM
Yeah this happened to me late last week.
I had no way of posting on here, so I have been in contact with EE via Twitter, who instructed me to create a new username, and post on this thread and then let them know via Twitter when I have done so.
My original username is:
Fatboy71
24-08-2020 01:07 PM
Hi @Profile closed
I've fixed this in the background for you now, you'll now be able to get into your original profile @Fatboy71 . I'll delete the extra one for you.
Sorcha
24-08-2020 03:42 PM
25-08-2020
11:30 AM
- last edited on
25-08-2020
11:55 AM
by
DanielPA
I am a member of the EE community with a long standing user name of "kar999" that was registered to my main email address. This is also my main email for my main phone and data monthly contracts.
Last night I had repeatedly been unable to log into the community, being requested to register or getting invalid password errors etc. So somehow I managed to register to the community with a new user name of "karnlt" that is now linked to my main email address.
I can't seem to unwind the situation as I want to be able to log into the community as kar999 linked to main email as it had been previously for many years.
Any help gratefully received.
25-08-2020 04:31 PM
@Sorcha anyone help please?