Community Activity

Billed for calls I did not make

I have been billed for calls to a number that I did not make. 100% I did not make them. I was on call to customer services for 1 hour trying to sort this out. It felt like they thought that I was lying but I was telling the truth and they did not lis...

ZZR14 by Investigator
  • 132 Views
  • 12 replies
  • 0 Helpful

DN3 3BH

I have reason to believe I've been paying £1.00 for Scam Guard ,now emailing to say it will be going up in August.I hadn't realised this was in my plan   ,so if this could be removed altogether please. Thankyou  Bev Atchinson 

Bev501 by Visitor
  • 4 Views
  • 1 replies
  • 0 Helpful

Resolved! Partial Broadband Dropouts

As of last week, I have been getting full dropouts in Wi-Fi service and some Ethernet dropouts (some devices still work via ethernet and other's don't such as EETV). Not sure if "dropouts" is the proper terminology but all the devices are still conne...

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tdmello by Contributor
  • 1020 Views
  • 40 replies
  • 4 Helpful

Travel pass cant be added

Hi my daughter's number is on my account so i I can normally manage gifting data etc. We are in the US, when we landed we both received a text about adding the travel pass. I added it to my account, when I click on the text she received, it takes me ...

DannyDog by Explorer
  • 32 Views
  • 2 replies
  • 0 Helpful

Wifi problem

Hi there as anyone had a problem with there router mine is  currently flashing green when orange light comes one  and go again when back to flashing green light 

Resolved! Possible Scam

I have received a phone call, supposedly from EE, stating that they are swapping from 4G to 5G on Friday and that I habanero being sent a new SIM and the old one will not work after Friday. Impossible to speak to anybody on EE app so wondered if anyb...

Beagle19 by Visitor
  • 12161 Views
  • 45 replies
  • 11 Helpful

Resolved! Order cancelled

My order was cancelled and I haven’t received my money back from the upfront payment 

Km12331 by Investigator
  • 510 Views
  • 12 replies
  • 4 Helpful