Wifi problem

Lbooker29 · ‎07-07-2025

Hi there as anyone had a problem with there router mine is currently flashing green when orange light comes one and go again when back to flashing green light

XRaySpeX · ‎07-07-2025

Sounds as if BB not working. You could text HELP to 66033 to get EE to test the line & see what needs doing.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎07-07-2025

Sounds as if BB not working. You could text HELP to 66033 to get EE to test the line & see what needs doing.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

bobpullen · ‎09-07-2025

The LED should not be going green unless there's some sort of boot event. Is it definitely green, and not aqua (the colour it goes when it's working)? If so, I'd suggest getting in tough with support as it suggests a hardware fault of some description.