DN3 3BH

Bev501 · ‎07-07-2025

I have reason to believe I've been paying £1.00 for Scam Guard ,now emailing to say it will be going up in August.

I hadn't realised this was in my plan ,so if this could be removed altogether please.

Thankyou

Bev Atchinson

Leanne_T · ‎07-07-2025

Thanks for coming to the community.

To cancel Scam Guard, log into your EE app or EE account online then go to your mobile add-ons page and select Scam Guard, you should have the option to remove this add-on. This would take effect on your next bill date.

You can also cancel at any time by calling us on 150 or by texting STOP SCAMGUARD to 150.

For information and benefits of Scam Guard see our Scam Guard page.

Leanne 🙂

View solution in original post

XRaySpeX · ‎07-07-2025

It can't be removed by this user discussion forum. You need to get it removed yourself. Call CS!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Leanne_T · ‎07-07-2025

Hi @Bev501

Thanks for coming to the community.

To cancel Scam Guard, log into your EE app or EE account online then go to your mobile add-ons page and select Scam Guard, you should have the option to remove this add-on. This would take effect on your next bill date.

You can also cancel at any time by calling us on 150 or by texting STOP SCAMGUARD to 150.

For information and benefits of Scam Guard see our Scam Guard page.

Leanne 🙂