Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UK Making International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not...

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XRaySpeX by EE Community Star
  • 69516 Views
  • 59 replies
  • 128 Helpful

Apple music add on link error

Hi. Just upgraded my phone and package to include Apple music as an inclusive add on. As others have posted the EE link just takes me to the general Apple music sign up.Is there an easy fix? I'd really like to avoid calling up to be on hold for 45min...

Perks verification

Hi,I have submitted my ID for my perks account but am still waiting for the ID to be verified.This was submitted last week.I'm waiting to upgrade and take out 2 sim only plans and its dragging on now.Any help available?

Evans2021 by Contributor
  • 1131 Views
  • 23 replies
  • 6 Helpful

Ee perks

Hi, my EE Perks Account has been deactivated as says the following message "Your account has been deactivated as your registration was not completed within the allowed time frame"I have spoken to ee a number of times, a form has been submitted, told ...

Daz93 by Visitor
  • 332 Views
  • 1 replies
  • 1 Helpful

Online chat

I am looking into upgrading my phone and staying with EE, yesterday I have added a deal to my basket. This was enhanced with a Family & Friends discount (-£10 p/m) which is not available anymore after a period of 24 hrs. I would like to discuss over ...

AnnaN2 by Investigator
  • 930 Views
  • 7 replies
  • 1 Helpful

Roam Abroad Pass - confusion over charges!

I requested a Roam Abroad Pass in the middle of my billing month (eg 14th) and requested removal of said Pass one month later (eg also 14th).  I assumed cost was £25 for using a Roam Abroad Pass for a month long period (eg 14th to 14th) but it appear...

Hilary98 by Visitor
  • 11812 Views
  • 12 replies
  • 7 Helpful

Resolved! Eligible for offers

Newly joined EE 31 days ago (so 1 billing cycle). When will i be eligible for offers such as additional Sims etc as it presently says I'm ineligible which is frustrating. Chat delivers higher pricing than the offers "just for me"! And so I want to be...

BT to EE broadband - problem

Ive just moved to the EE SIM and Broadband deal (from BT) and part of the offer was 6 months free Apple + TV.EE have now sent me two or three email reminders telling me to set it up by clicking 'Activate Apple TV' link in the email they send BUT the ...

grizzly3 by Investigator
  • 575 Views
  • 9 replies
  • 0 Helpful

EE Perks Account Deactivated

Hi there, my EE Perks Account has been deactivated. When I log in I get "Your account has been deactivated as your registration was not completed within the allowed time frame" despite me clicking the link on my organisation’s email within 5 or so mi...

Resolved! All Rounder or Full Works mobile plan

Hi, I have an All Rounder mobile plan. I used my tnt Sports Inclusive Extra & activated it but I still can not watch sports live? on phone or TV any help would be great

pedski by Investigator
  • 492 Views
  • 2 replies
  • 4 Helpful