Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UKMaking International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not ...

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XRaySpeX by • EE Community Star
  • 88379 Views
  • 61 replies
  • 130 Helpful

Enhanced trade in

Hi I have just purchased an Honor 400 Pro as part of the deal when you trade in a phone you get a enhanced trade in price when you put in the last 8 digits of your IMEI number of the new Honor phone in the promo code section on the trade in page howe...

Perks code

Looking for some help......I have logged in and received perks code but whenever I try to use it it says it isn't valid. I have tried it against a number of phones and plans but it still says the same. I called EE but they weren't able to help. Is th...

ebk by • Explorer
  • 813 Views
  • 3 replies
  • 8 Helpful

EE perks account deactivated

My EE perks account has been deactivated, I’m now due for an upgrade but cannot access my codes. I’ve called up and the customer service team suggested I need to speak to my HR team at work as it has something to do with them. I’ve spoken to them and...

Faulty Airs

I've had an interesting conversation with EE regarding some Faulty Nreal Airs after just 2 months, EE have refused a repair or replace request and have said that I need to go back to the manufacturer. Are EE exempt from UK consumer law? They are send...

Damo79 by • Contributor
  • 1361 Views
  • 7 replies
  • 1 Helpful

Resolved! Updating NHS email

My NHS email address has changed, I've tried to create a new account on EE perks but it's saying my details are already registered, has anyone found how to sort this? There's not a massive amount of help anywhere it just keeps telling me to log in! 

SLP_123 by • Visitor
  • 567 Views
  • 1 replies
  • 1 Helpful

Resolved! Game Pass stopped working but showing as Active on the Xbox

Hi,I've had Xbox game pass as an addon for ages, it's always worked, but today my Xbox and Xbox app don't think I have Game Pass.My EE app shows Game Pass as an add-on, and my Xbox says "Active subscription: game pass ultimate active, purchased from ...

Chris_g26 by • Investigator
  • 3614 Views
  • 5 replies
  • 3 Helpful

Resolved! Question about Xbox Gamepass ultimate as an inclusive extra

I am looking to upgrade my SIM deal and was wondering about the Xbox Ultimate choice as an inclusive extra. I don't pay anything additional for this a month, correct? the price I see of the deal includes the monthly sub of this for free?How do I add ...

Bloodtau by • Investigator
  • 1127 Views
  • 1 replies
  • 2 Helpful