Offers & Add-ons

Discussions around EE offers and add-ons

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The CALL ABROAD Add-on for Cheap Calls/Texts from UK

International Calls & Texts From the UKMaking International calls & texts from the UK are always chargeable & are not included in any allowances. Some might mistakenly believe that they count towards roaming allowances but when in the UK you are not ...

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XRaySpeX by • EE Community Star
  • 87924 Views
  • 61 replies
  • 130 Helpful

Netflix cancelled

Hi  it have Netflix as an add on through EE mobile. I have an email from Netflix asking to update my payment and I no longer pay for Netflix through EE.could someone help with this as I have seen others get EE to de select add on and then re select a...

Resolved! Cannot cancel 250ROW add on

Just a heads up for anyone thinking of adding the 250ROW add-on to their plan – they say you can cancel anytime, but that’s not true. I added it and now I can’t remove it at all. Tried following all the advice on their website and in the texts they s...

Jay391 by • Visitor
  • 586 Views
  • 1 replies
  • 3 Helpful

Changes to the sim only plans/tariffs

Hello, I am not a fan of the new plans that EE has switched to. It feels like I am paying for more and receiving less.Previously in the Full Works plans you would receive 3 smart benefits now you only receive 1. Hopefully, EE will revert to the old s...

calvin5s by • Investigator
  • 5205 Views
  • 12 replies
  • 5 Helpful

EE Perks - Retrieving password !

I am trying to log in to EE Perks but have forgotten my password. I have entered in my e mail to retrieve the password but i get no reply. This has been going on for days. How do I reset the password?

AJO676 by • Visitor
  • 534 Views
  • 1 replies
  • 2 Helpful

freeminuteone

Hello!today I received a screen cleaner from EE also inside the boxwas a card saying "HAVE A FREE CASE AND SCREEN PROTECTOR BUNDLE ON US".Seems great, so I go onto the website expecting it to show me the free case bundle, but it doesn't.So I go on th...

Colin250 by • Explorer
  • 2023 Views
  • 2 replies
  • 2 Helpful

Netflix account issues

Did anyone else get two SMS from 150 1) thanks for upgrading to standard Netflix for £710 seconds later2) we’ve removed Netflix from your account. erm, I didn’t ask for any of this and then Netflix billed my bank £12.50. EE this is clearly a massive ...

Fox111 by • Explorer
  • 903 Views
  • 3 replies
  • 0 Helpful

Resolved! EE Perks - Does anyone know?!?

Hi I have been an EE customer since 2002 and I am seriously considering leaving! I have spoken to four CSA's and apart from two helpful advisors the others have gaslighted me and making me out like I'm a liar. Each advisor I have spoken to have had a...

uk_22 by • Investigator
  • 1305 Views
  • 3 replies
  • 2 Helpful

Resolved! Birthday Marketing Text

  Hi, I’ve received a text offering me a discount on tech purchased through EE for my birthday. Is this a scam? I have contacted EE by phone today who have assured me they didn’t send this text but if so then this is concerning as it appears as thou...

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ml28 by • Explorer
  • 1366 Views
  • 3 replies
  • 1 Helpful

Re: EE contract and Xbox Gamepass Ultimate

I don’t know how to start a topic but I had Xbox live ultimate, TNT sports and Netflix all together as part of a sim only. My contract ended October last year but I’ve rolled it over. Now they’ve taken 2 of 3 perks away from me without telling me and...

Davids85 by • Explorer
  • 615 Views
  • 2 replies
  • 3 Helpful