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I cannot reset my eeperks password. I have tried numerous times using different

LouLou-67
Visitor

‎21-06-2025 11:57 PM

I have also phoned and was told I would receive on within 48 hours,  and haven't.  

0 Helpful
1 REPLY 1
Ali_A
EE Community Support Team

‎22-06-2025 09:09 AM

Hi @LouLou-67 

When did you call through to Customer Service about accessing your PERK account? 

It's usually 2-3 working days for the account to be reset. 

The team will delete your old account giving you the ability to re-register. So it may be worth trying that first in case it's already been processed at our end. 

Ali