Signed up for apple tv in store a month ago and still no activation details?

[SuperDuker]

Hi All,

I upgraded my account last month and added AppleTV as an add on. Didn’t receive a text code or link - going into the app itself it says it shows as added to my smart benefits. I then tap on it and it doesn’t give me any insight into how to add to my Apple account?

I was previously paying AppleTV via a subscription and have subsequently cancelled this in anticipation of the switch over. 

any help would be appreciated! 

[Leanne_T]

Morning @SuperDuker 

Thanks for coming to the community. 

Has your Apple TV+ subscription with Apple now ended? 

If you select Apple TV+ in your EE app, do you get information for getting set up? 

Our Get free Apple TV+ page has information on getting set up. 

Thanks 🙂

Leanne.

[SuperDuker]

Hi Leanne,

yes, subscription finished last week. When I go into the EE app I get the following: 

It doesn’t show me what to do or any activation link. 

[Michael_D]

Thanks @SuperDuker 

You would usually get a text through with a link to activate the subscription, but if you haven't had that you can click on this activation link.

It is worth trying on mobile data as well if you find it doesn't work on WiFi.

Let me know how it goes.

Michael

[SuperDuker]

Thanks Michael,

No text, and the link just says 'No subscription found' - I'm at a complete loss!

[SuperDuker]

This is what happens if I activate through my phone on 4G and WiFi. 

[SuperDuker]

I can't speak to customer services because the options don't have anything for AppleTV activation, it's all automated and painful to deal with. Right now I'm tempted to scrap the plan and go back to Vodafone.

[Katie_B]

Hi @SuperDuker. 

Thanks for getting back to us. 

I'd recommend speaking with our customer care team by following the account and billing route on the automated service. 

Katie

[SuperDuker]

Thanks Katie,

spent 1 hour 15 mins on Friday evening with tech support. I was advised to remove the subscription from my account and add it again in 24 hours to hopefully trick the server into activating my account.

I did all of the above and I’m still seeing the same error. Apple is saying there is no assigned subscription to my account and EE has the issue. Not a great experience so far. 

[Christopher_G · Accepted solution]

Thanks for the update, @SuperDuker 

It's worth getting back in touch with our technical support team, so that they know this didn't work. They'll be able to check what else we can try from our side and escalate it to the next level of technical support, if needed.

Please keep us updated with what happens.

Chris