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New SIM only order advised call needed but seemed to complete

fiish
Visitor

Hi,

I placed an order for a Full Works eSIM yesterday, the order confirmation page seemed to suggest EE would need to phone me up for something before the order could proceed:

We need to confirm some details

We’ll call you within the next 48hours to discuss your order.

I've since received further emails with the eSIM activation instructions, and successfully activated the eSIM in my EE account. Does that mean the order has completed and the phone call is no longer necessary?

I thought I would check the order status on the order tracking page, but the order number together with my email address or phone number just returned errors.

Also, I supplied a PAC with the order, the order confirmation said porting should take place 1 working day after eSIM activation, should I receive any text or email confirmation of the porting date?

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@fiish  If it’s up and working that’s it nothing needs to be done, it’s now just a case of waiting for the your number to port over.  EE will text you when completed and you’ll just need to restart the device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.