New SIM only order advised call needed but seemed to complete

[fiish]

Hi,

I placed an order for a Full Works eSIM yesterday, the order confirmation page seemed to suggest EE would need to phone me up for something before the order could proceed:

We need to confirm some details

We’ll call you within the next 48hours to discuss your order.

I've since received further emails with the eSIM activation instructions, and successfully activated the eSIM in my EE account. Does that mean the order has completed and the phone call is no longer necessary?

I thought I would check the order status on the order tracking page, but the order number together with my email address or phone number just returned errors.

Also, I supplied a PAC with the order, the order confirmation said porting should take place 1 working day after eSIM activation, should I receive any text or email confirmation of the porting date?

[Chris_B · Accepted solution]

@fiish  If it’s up and working that’s it nothing needs to be done, it’s now just a case of waiting for the your number to port over.  EE will text you when completed and you’ll just need to restart the device. 

[Sarahwaite1]

I just ordered a phone and I like to know when I am getting it 

[Sarahwaite1]

Same here 

[Ali_A]

Hi @Sarahwaite1 

As you've received an email or text message asking to call about your order, please call the number on the message so the Digital Sales Team can discuss the reasons why, and what additional information we need to manually complete it for you.  

They can then issue you the tracking

Ali