How long for previous plan to activate after returning upgrade?

Daulby90
Contributor
Contributor

‎07-09-2021 11:31 AM

Hello,

 

I have just returned a phone after upgrading and it has been received by EE this morning.

 

How long does it take for this to be processed and my contract to be returned to my previous contract so I can change to a SIM Only? 

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5 REPLIES 5
Daulby90
Contributor
Contributor

‎07-09-2021 10:25 AM

Hello,

 

I have just returned a phone after upgrading and it has been received by EE this morning.

 

How long does it take for this to be processed and my contract to be returned to my previous contract so I can change to a SIM Only? 

 

 

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Chris_B
EE Community Star
EE Community Star

‎07-09-2021 12:01 PM

@Daulby90  You’ll need to give it a few days,  it should be done by Thursday. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Christopher_B
EE Employee
In response to Daulby90

‎07-09-2021 12:23 PM

Hi @Daulby90

 

This depends on how busy the team are who handle these things, but it's usually sorted within 14 days.

 

Thanks

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Daulby90
Contributor
Contributor
In response to Christopher_B

‎07-09-2021 12:36 PM

@Christopher_B 14 days for a refund or 14 days for old plan to activate again? 

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Christopher_B
EE Employee
In response to Daulby90

‎07-09-2021 02:18 PM

@Daulby90 They should both be done within 14 days.

 

Thanks 

 

Chris

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