How long for previous plan to activate after returning upgrade?

[Daulby90]

Hello,

I have just returned a phone after upgrading and it has been received by EE this morning.

How long does it take for this to be processed and my contract to be returned to my previous contract so I can change to a SIM Only? 

[Daulby90]

Hello,

I have just returned a phone after upgrading and it has been received by EE this morning.

How long does it take for this to be processed and my contract to be returned to my previous contract so I can change to a SIM Only? 

[Chris_B]

@Daulby90  You’ll need to give it a few days,  it should be done by Thursday. 

[Christopher_B]

Hi @Daulby90

This depends on how busy the team are who handle these things, but it's usually sorted within 14 days.

Thanks

[Daulby90]

@Christopher_B 14 days for a refund or 14 days for old plan to activate again? 

[Christopher_B]

@Daulby90 They should both be done within 14 days.

Thanks 

Chris