Has anyone experienced EE's new delivery partner 'Enjoy'?

[FunBundle]

Ordered an upgrade from EE online and got an email confirmation. States delivery will be by tech company 'Enjoy'. Expecting today and yet Enjoy can't find my details.

EE staff have apologised as this is new to them and Enjoy has told me it is a new venture. Bound to be a few teething problems!

Currently on phone to EE who have thus far been very helpful trying to figure out what is going on (they are on phone to Enjoy as I type). Fingers crossed...

[Jbacon24]

Enjoy are terrible I’m on my second reschedule day for my phone to be delivered and receive a message to reschedule again, on the phone to enjoy for 20 minutes and still on hold. EE CHANGE YOUR DELIVERY COMPANY. 

[Christopher_B]

Hi @Jbacon24

Welcome to the community. I hope you're well and having a nice Friday.

Were you able to get in touch with Enjoy to have this looked into? 

Thanks

Chris 

[Jbacon24]

Hello,

No I was on hold for 25 minutes and then got hung up on. They where meant to deliver it between 6-8 but by 7.30 they had reschedule it for the second time. It was meant to be delivered on Sunday. I want it delivered today or I’m going to make a formal complaint.

Jessica

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[Christopher_B]

@Jbacon24 Is the rescheduled slot for today? 

Thanks 

Chris 

[Jbacon24]

Hello,

No they can’t reschedule till next week so that will be two weeks I’ve had to wait. I want EE to send another out to me to be delivered today or earlier tomorrow morning.

Jessica


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[Christopher_B]

@Jbacon24 I'm sorry this has happened.

If you contact our customer care team  they will do everything they can to help you with this.

Thanks 

Chris