Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

My phone will be arriving tomorrow but I won’t be home ! Can my partner accept?

Frazzled1
Explorer

‎22-12-2021 11:47 AM

I won’t be home when DPD deliver my phone tomorrow… can my partner take delivery of it ? I can leave him my driving license as proof it’s the right address 
It’s my daughters Christmas present and dpd have already messed up delivery once ! 

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎22-12-2021 01:24 PM

Hi @Frazzled1 

 

Welcome to the community.

 

Your partner can only sign for the delivery if they have the same surname and their own ID.

 

If the delivery fails, DPD will organise a re-delivery with you.

 

Chris

Frazzled1
Explorer
In response to Christopher_G

‎22-12-2021 02:49 PM

He doesn’t have the same surname as me but we do live at the same address and he has his own ID?

0 Helpful
Christopher_G
EE Community Support Team
In response to Frazzled1

‎22-12-2021 03:43 PM

On certain types of orders, proof of ID is required, @Frazzled1. You should be notified by text message if that's the case. Did you receive one of those texts? 

 

If proof of ID isn't needed, he can sign for it. If proof of ID is needed, then I'm really sorry, but the rules I posted above apply.

 

Chris

0 Helpful