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Can’t upgrade online

Leeprophet
Explorer

‎21-12-2021 04:31 PM

I’ve been trying to upgrade my phone and everyone I pick it says no tariffs available. 

Thanks

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎22-12-2021 07:43 AM

Hi @Leeprophet

 

Welcome to the community.

 

Are you doing a standard upgrade (within the last 45 days of contract) or are you doing an upgrade anytime.


Chris

0 Helpful
Leeprophet
Explorer
In response to Christopher_G

‎22-12-2021 03:15 PM

I have two lines one upgrade anytime and the other sim only and they both do the same. 

0 Helpful
Christopher_G
EE Community Support Team
In response to Leeprophet

‎22-12-2021 03:27 PM

I'm sorry to hear that, @Leeprophet.

 

The the normal reason why that would be is because, when doing an 'upgrade anytime', you have to choose a plan of the same value or higher and there aren't any that fit that bill.

 

In your case, I would recommend speaking to our Mobile Care team so they can help fix whatever isn't working there, or help you upgrade over the phone.

 

Chris

0 Helpful