No change as poor as start of partnership 2018 its now May 2021
On Friday 30 April 2021 I Did an early upgrade for a Samsung Galaxy S21 5g 128GB on Smart package costing £42 40 GB data unlimited text and talk to get £650 trade in offer for My Samsung Galaxy 10 and a £150 Google Voucher I Selected the Phantom White they took the £110 early fee on the Saturday and sent me a confirmation email from EE Saying Enjoy Would deliver arriving Sunday 2 May 2021 4pm to 6pm and Account holder with photo ID had to be present and i would be called to be help with the set up, Saturday 1 May got a reminder and again Sunday same email timed at just gone 5 am.
I got in early at 3pm at 345pm Text Hello from Enjoy Were on track for your Contactless Delivery and setup so I waited by door then I started dinner at 5pm had dinner at 530pm still no update or sign of a deivery and then got a text at gone 7pm an hour later than latest time set for delivery it read sorry cant deliver your order today please use link in email or call us on 0808 281 2926.
Pulled up email Only time slot on offer is Thursday 6 May 2021 at 4-6pm I rang number on order confirmation 0800 079 0156, Spoke to a nice lady explained not happy having been told upgrade was on schedule at 345pm only to get a text at 7pm an hour after arranged times to say not coming and only time slot I couldn't do as working and have my Second Covid jab same day at 6pmb(I'm in a High risk group) she couldn't get any other times or dates like me so arranged a DPD delivery for Tuesday where my parents cold sign for it.
To add insult to injury Enjoy Web site says get your Phone in hours fail to mention its 10s-100s of hours, then to compound the Problems I got another email saying I wasn't to billed the £42 pm i selected but £60.50 pm.
EE if you want to keep CUstomers 3years is far to long to sort out a partnership like this and it will lead to you losing customers and potential new customers who see this or talk to Customers you have treated so poorly
