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EE broadband

Natden
Visitor

‎09-09-2021 03:36 AM

I have recently upgraded to the bt broadband with ee , I paid my last ee broadband bill and have paid my first bt , ee broadband bill so why today has a payment for ee broadband gone out when I no longer even have the service ? 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎09-09-2021 05:28 AM

This user discussion forum can have no access to your specific account. You need to query this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Christopher_B
EE Employee
In response to XRaySpeX

‎09-09-2021 08:25 AM

Hi @Natden

 

I hope you're well and having a nice day.

 

@XRaySpeX is spot on, you'll need to contact our customer care team about this. They should be able to explain everything.

 

Thanks 

 

Chris

0 Helpful