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Google play purchase

marthann
Investigator
Investigator

‎07-09-2021 08:57 PM

Hi since my last bill was paid. I have not been able to do any subscription or buy anything on Google play or any other site that has mobile billing. I have called and spoken to several customer service and technical help but nothing has fixed it.

I have removed the billing carrier from Google play and them installed it again but I keep getting the same message. What can I do to get it sorted as it has been a week now and I am no further on to getting it sorted.

 

0 Helpful
3 REPLIES 3
Timbo96
Investigator
Investigator

‎07-09-2021 09:23 PM

Speak with CS again. You need to to get them to remove the Third Party Bar - it's different than normal extra charges spend cap. 

0 Helpful
marthann
Investigator
Investigator
In response to Timbo96

‎09-09-2021 09:49 AM

hi 

thank you for your advice. I have spoken to Customer Services and they have said there are no third party bars on my account. it seems to be a technical issue and they have said they are looking in to it

0 Helpful
Leanne_T
EE Community Support Team
In response to marthann

‎09-09-2021 09:59 AM

Thanks for the update @marthann

 

Hope this is sorted soon for you 🙂

 

Leanne.

0 Helpful