Disgusting Price Increase!

[Cookyweb]

I've just had the email that you are now cashing in on the cost of living crisis by smashing a massive 14.4 % increase on my bill.

Its absolutely disgusting, at a time when people are struggling to eat and heat their homes you decide to hit us with that ridiculous increase, not just a few % you up it by 14.4%

Its sick and I'll never be using EE again when this contract ends, I'll also be going out of my way to warn other people from using you, there's absolutely no justification in a hike like that, its pure greed and you should be ashamed.

You're a disgrace!

[DuncanPoundcake]

You know I did some sums on Friday. I can pay my contract off early, get a
new contract and pay monthly. At 10months - when my contract would have
ended - I am still better off. I've asked EE x3 to help me out and they
have refused. That is just madness. It's as if EE doesn't want my business.

[WS1995]

My monthly bill is going up from £350 to near enough £400 a month. That’s a £50 a month increase… just on the increase ALONE it’s going to cost me an extra £600 a year! Disgraceful. 

[Chris_B]

@WS1995   Then thank your lucky stars you’re not with O2 who increased it more than EE.   It’s not just EE who have this written within that contract and EE didn’t set Decembers CPI rate.      

Yes, EE could’ve done something special under the circumstances, but then again so could every other network., you know the ones that you want to go to cause you think EEs a disgrace for doing this.   The same as other networks.  

[Chris_B]

@EEarerubbish2   Then why didn’t you take out a contract for the 14.      EE have do sell these from launch day.    You choose the device you want.  
And EE only do 12 month sim only contracts.  

[WS1995]

Would help if you knew what you were talking about…

I’ve made many posts on this site detailing how I was with Vodafone before for 3 years and suffered an appalling service, to the extent where I rarely ever got any service and people would call me only to have it go straight to voicemail (where they’d then accuse me of not working as I wasn’t answering my phone as a result), on one occasion it took 36 hours to receive a text.

I left Vodafone and joined EE in summer 2020, I was previously with T Mobile from 2010 until late 2017.

Go to other providers you say? Unfortunately I’m in the minority of people who live in a suburban area, and despite there being numerous masts less than 1/4 of a mile away with a much larger and more powerful mast no more than 1/2 a mile away I struggle to get any service where I live. This area has been like this since 2000 and all my young life when my cousins who live near Central London visited they would complain about the lack of service here. Do I live in “the sticks”? No. I live 12 miles from London Victoria station. 

Unfortunately my choice is extremely limited and EE are “one of the better ones” in this area. Your analogy of “other providers are doing it so there’s nothing wrong with EE” doing it to my mind wrong.

That’s like saying it’s “acceptable” and using it as an excuse at court to do 40 in a 30, because “everyone does it”. That analogy doesn’t work.

EE’s prices are some of the higher of the networks. As for the “it’s in the contract”, yes, it is. The contract stipulates an annual price increase in line with CPI. However when there is no figure put on this in the contract consumers should expect a fair increase, to prevent networks from royally exploiting them, to now demand 14.3% more when the cost of living has increased drastically in the last year or two I find laudable. 

[Paulg0]

As I mentioned earlier in the thread. Play the system to your benefit. Take a 12 month contract with EE in April Leave at the end for 1 month and rejoin on a new customer deal. It’s an inconvenience I admit but keeps the bill down. 

Paul

[Chris_B]

@WS1995   It’s CPI + 3.9% if you care to actually read it.  
who said go to other providers ?

  And CPI is December rate and this is made public from mid January so even before you get notified of the increase you can work it out for yourself.      EE do not know what the CPI rate will be before it’s made public so how can any network not just EE give you this information beforehand or even state what it’ll be in the contract.    It’s just CPI and 3.9%.  It’s even on the ads on TV that customers like to make comments about.      You’re blaming EE for only keeping to their side of the contract that you agreed to.       You knew it was going to happen it’s just the amount it’s gone up by that’s harsh.  so your analogy of doing 40 in a 30 zone is way off as that’s breaking the Highway Code that’s not a contract that you agreed too.  

[AJ2023]

Best/Worst mobile network providers list 2023 published…

https://www.thesun.co.uk/money/22119016/best-worst-mobile-providers-2023-o2-ee-vodafone/amp/ 

[Amanda486]

I’ve said exactly same. Wont go with EE again when my contract ends. They’re the most expensive provider around 

[WS1995]

So i've received my bill for April. 

Usually £365 including about £25 worth of "charge to bill" for various things including Amazon Prime, Apple services etc.

This month, it's now £439.40.... one word.

Disgusting.

That's a £74 increase, that now means just in the latest price increase is now going to cost me an EXTRA £888 a year. That's just the extra amount. When you spend £4,000 a year with a network you feel utterly ripped off when apparently that isn't enough money and the price goes up nearly another £900 in one single increase. Disgraceful.

I doubt i'll be paying the bill until a suitable arrangement can be reached.