Disgusting Price Increase!

[Cookyweb]

I've just had the email that you are now cashing in on the cost of living crisis by smashing a massive 14.4 % increase on my bill.

Its absolutely disgusting, at a time when people are struggling to eat and heat their homes you decide to hit us with that ridiculous increase, not just a few % you up it by 14.4%

Its sick and I'll never be using EE again when this contract ends, I'll also be going out of my way to warn other people from using you, there's absolutely no justification in a hike like that, its pure greed and you should be ashamed.

You're a disgrace!

[Schockwave]

Hello @Davidgraytv ,

Welcome to the community,

All networks are implementing this yearly increase, which was in your contract when you signed up to it. Others have increased even more, this happens every year. 

This has all been in the news and media and Martin Lewis has mentioned this also on several of his programs. This is not just EE, but all networks are doing this, some have a larger increase.

[Gareth43]

That’s the reason why I always pay for my phones upfront from apple and then get a sim only deal. Always cheaper if you can do this. My increase this year was only a couple of pound and plus I only have 60 days left on my contract so will be able to look for another 12 month sim only deal with EE or any network I choose. 

[Davidgraytv]

Yea I know all this. But it doesn’t mean that they all have to follow like sheep. They would have raked in millions of new customers and retained the ones they already have if EE showed value and decide not to increase it by so much.

Warmest regards,

CEO David Gray.

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

[Kirigaya_Kazuto]

No one forced you to take out an £87 a month contract, if you're struggling

All network providers are doing the same, not just EE, there are some NVMO's that aren't, like Sky Mobile, etc

[Cresty]

You're right - it's been all over the place. The difference with EE, and the reason I am unhappy, is that EE repeatedly state that they have been up-front, open and honest with the price increases.

I have always been aware that my contract has CPI + 3.9% written into it. But, I don't believe EE have been up front, open and honest... I think they've been quite unscrupulous actually. 2 of my 4 plans are exactly the same with regard to service.  They have the same data, minutes, texts and add ons. One costs £15 per month more than the other. I was lead to believe during the purchase process that the difference in price was related to the cost of the devices... which figures, right? But apparently not. But it is, yet it isn't. But it must be... because everything else is the same. But it isn't. 🤔

Now, you can tell all of us that have been tripped up by common sense versus contractual wording that we should have paid more attention to the contract, and I understand where you are coming from, but that isn't my point. My point is one of morals and decency. I believe some of us have been misled by a pricing strategy that appears to reflect a relationship to the device the plan is associated with, yet the wording in the contract says I am only paying for a service.

I don't think this is an open and honest way of doing business.

[DuncanPoundcake]

It's official term is 'excuseinflation'. Using inflation as a screen to profiteer. 

[DuncanPoundcake]

I can't wait to leave EE as soon as my Broadband contract is up. I've already ditched EE mobile when my 2 mobile contracts ended. When I asked for help with CoL, I was told there is nothing you can do. We have a contract so tough. 

I've been an EE customer for years and in November, I won't be and I won't be coming back. 

[DuncanPoundcake]

EE have a choice. They can do the right thing. They didn't. 

[dreamboat54]

Once my contract is ended I won’t be renewing it 

[PHudson]

I just asked an advisor the same question and he said "that's just the way the market works, everybody does it." I informed him that the other way in which the market works is consumers get fed up with being ripped off. Cancelled one contract and will cancel the other as soon as I can. I'm sure they are all greedy and as bad each other but ee won't be seeing me return as a customer.