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Change my mobile phone

Adamatos
Explorer

‎16-10-2020 02:28 PM

I just bought my phone and by accident I chose the one that was not I wanted the iphone 11 pro and I want the iphone 11 pro max and I want to change it.

0 Helpful
4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

‎16-10-2020 02:37 PM

If you ordered online or by phone you may cancel the order FoC during the 14-day cooling-off period & then reorder what you really want.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Leanne_T
EE Community Support Team

‎16-10-2020 04:02 PM

Hi @Adamatos

 

Thanks for coming to the community.

 

Have you received the phone or just placed the order today?

 

Thanks.

 

Leanne.

0 Helpful
Adamatos
Explorer
In response to Leanne_T

‎16-10-2020 04:06 PM

YesI just received today

0 Helpful
Leanne_T
EE Community Support Team
In response to Adamatos

‎16-10-2020 04:28 PM

Hi @Adamatos

 

Thanks for coming back to me.

 

In this case, if you would like to return the phone and this was purchased online or over the phone, please see our How can I return a device bought within the last 14 days? Help page.

 

Thanks 🙂

 

Leanne.

0 Helpful