Disgusting Price Increase!

[Cookyweb]

I've just had the email that you are now cashing in on the cost of living crisis by smashing a massive 14.4 % increase on my bill.

Its absolutely disgusting, at a time when people are struggling to eat and heat their homes you decide to hit us with that ridiculous increase, not just a few % you up it by 14.4%

Its sick and I'll never be using EE again when this contract ends, I'll also be going out of my way to warn other people from using you, there's absolutely no justification in a hike like that, its pure greed and you should be ashamed.

You're a disgrace!

[WS1995]

You missed something. The "Cost" of the device hasn't increase whatsoever... it's a fixed one-off cost, EE buy them direct from Apple. So as for the "cost of the handset increasing" it doesn't. This is why the part about an increase being applied to the WHOLE contract i.e the airtime AND the handset (as one single contract) is so wrong. Airtime costs increasing? Yes. I agree, they do, their masts require 24/7 electricity, which as we all known has gone up a lot recently. However the airtime cost is such a small part of any contract. i.e you buy an iPhone 14 on contract and it might cost you £80-£110 a month, for the equivalent SIM only on EE you'd probably be paying £25-£35 a month. So you're paying an extra £45-£65 a month JUST for the handset. Then when you factor in a price increase of 14.3% even if it's just £45 extra for the handset, that's an extra £6 each month, or an EXTRA £72 per year in one single price increase just for the handset.

How does the handset cost EE any more as the contract progresses? It doesn't. It's a one-off fixed cost. This is where their system is so wrong.

[Cresty]

The trouble here is that many of us have fallen into a trap. We've assumed that because it costs more to have the same service but different devices and different add ons, that means the monthly cost is different... because of those devices and add ons that we have chosen to have.

However, EE have written their contract to say that we are only paying for the service... despite it varying dependent on your device and add ons.

It is totally outrageous that a company with the profile that EE and BT have continue to hide behind this. It is/was a trap. A trap that was hidden with low inflation. But, now inflation is so high, the cat is out of the bag.

I'm not sure this is a genuine, open and honest way of doing business, as they profess it is. I think it is incredibly deceitful. Misselling at its best.  And their lack of ability to assimilate with the Customer in these times is totally unacceptable. We're talking about one of the big 4.

As I've said before in this forum... you can tell me a hundred times I should have read the contract in more detail, but that is not the way I was sold my plan.

Poor. Very poor. And for that reason, I'm out.

[GerrySkull]

Not only is the price increase a disgrace but their coverage is too.  When I checked online for coverage in my area it said excellent outdoors and very good indoors, lies to lure the customer in.   My phone has never had 4 bars, 25% of the time it’s 1 bar, 70% 2 bars and 5% 3 bars, worst signal I’ve ever had on a phone.  They say that part of the increase is for the upkeep of masts but obviously that isn’t the truth in my area.  At least with BT mobile I had full signal or 3 bars most of the time.  As I type, I’m on 1 bar.  Why did I ever take on this contract, as soon as it’s up, I’m out.

[WS1995]

Exactly the issue I have. Same thing with the coverage map. As I type this 2 bars of service. Usually I see no more than 1 and 2 is the absolute maximum. Quite often I have to send text messages numerous times for them to go through, and often I don’t receive texts for some time, and in one case it took a day and a half to receive a text. I live in an area with notoriously crap cellular signal and it has been this way since the early 2000’s when I got my first mobile phone (2005/2006). Despite. There being at least three different mast sites all within 1/2 a mile of my address, the coverage is atrocious. One of these mast sites is probably no more than 250 metres “as the crow flies” and the masts are mounted about 30 metres up on top of a church tower. 

If I could “get out” I would. The early termination fees across my 5 lines with EE are in the region of £3,000. Given my monthly bill has now gone from £365 to £439.40 it would be worth it, as it would only take 7-8 months to save the money back I’d have paid to exit the contract early, the problem is I don’t have £3k lying around.

I’ve already written a complaint to EE and left a 1 star review on Trustpilot. I don’t see how it’s fair that I’m expected to pay an additional £75 a month for investment into the network when I can guarantee that my coverage will not improve. It’s been poor in this area for 20 years or more now so I can’t see it suddenly improving substantially now that EE have decided to increase prices by 14.3%

I’ll contact Ofcom if necessary and the extra part of the bill won’t be being paid.

[DuncanPoundcake]

I had a Sim, a phone and SIM and fibre broadband with EE. I've now cancelled the first two and will cancel the broadband on Friday making me, at last, EE free. That is £1500 a year they won't be getting from me. If they had been prepared to help me with the costs of these, which have now become unaffordable for me, I would still be a customer. Yes, it has cost me a lump upfront to do this but I can get cheaper deals that within 12 months will break me even and from a personal point of view, I refuse to give these bastards my business and money.  

EE never use to be like this. I always found them prepared to help or find a solution in the past, whatever has changed is not for the better. One can only hope the flood gates of departing customers will open wide and they may wake up at some point as their revenues drop.  

[WS1995]

Your point is moot, and borderline moronic.

"EE could've done something.... but then again so could every other network".

Newsflash, I'm an EE customer. Why would I care that O2 have put their prices up when I'm not with them?

It doesn't affect me - if I was an O2 customer I would no doubt be complaining about the exorbitant and unjust price rise, no doubt would many other people - I guarantee you could go onto any of the forums for any of the Network operators who've increased their prices by 14% or more and find people complaining left right and centre, like they are here.

Your logic is stupid at best - saying "other networks" do it is daft, I'm not with them, so I couldn't care less, I'm with EE. They have a choice about applying a massive price increase, and chose to do so, for that they have lost any respect I had for them and hope EE loses a lot of customers and ultimately a lot of revenue. Honestly if EE went bankrupt tomorrow I wouldn't give two hoots.

[DuncanPoundcake]

Can we narrow it down to specific deity?

#PennyDumb

[CraigG70]

I see the EE censorship squad have arrived, and posts are disappearing.

Can't be allowed to criticize EE, or the censorship squad will get you.

Capping speeds, crap speeds, crap connection - keeps dropping out more times than ANY provider I have ever been with

Crap service, crap forums, with crap censorship mods.

Seriously, F*ck EE.

[Trika69]

I agree

[Trika69]

Well its to be expected everyone jumps on the band wagon,  prices going up so, inflation goes up,prices go up so, inflation goes up I feel like I'm on a wheel. I'm seriously thinking no mobile, I'll save money, Not easy for people that work, but us old folk will stick to lap tops, note books, and tablets and use Whats App. Saving me a fortune on contract.