Disgusting Price Increase!

[Cookyweb]

I've just had the email that you are now cashing in on the cost of living crisis by smashing a massive 14.4 % increase on my bill.

Its absolutely disgusting, at a time when people are struggling to eat and heat their homes you decide to hit us with that ridiculous increase, not just a few % you up it by 14.4%

Its sick and I'll never be using EE again when this contract ends, I'll also be going out of my way to warn other people from using you, there's absolutely no justification in a hike like that, its pure greed and you should be ashamed.

You're a disgrace!

[gjvhhvfyyujbfgh]

I see similar poor performance - Speedtest using EE connection at home gives me 31Mbps down and 1.87 up. At the same exact location my £20/month (no contract) unlimited Smarty SIM gives 128Mbs down and 7.87 up - Smarty aren't increasing their charges...

[Kirigaya_Kazuto]

Smarty run on Three, no EE. so that's a different network, have fun with Smarty

[CraigG70]

Froggychops, Well said mate. Spot on.

[Chris_B]

@gjvhhvfyyujbfgh   I highly recommend you actually do more research on what they are saying.    Ie they are not increasing costs at present but are not ruling out increasing prices later on.    

As for your unlimited tariff you are being restricted because 7.87 up is poor really poor.    In contrast to my ( old ) limited speed of 100Meg tariff that was getting 106 ( that was the slowest down speed). I was still getting 45.8 up.   Then again your 128Mps is poor for an unlimited tariff are you just just talking about allowance and not speed because you don’t have unlimited speed that’s for sure.    And that’s my 4G do you want my 5G results?  

    You point of this was what exactly again ?  

[Blaketga]

BT make billions in profit. I'm sure EE/BT can afford to pay their electricity bills without a ridiculous mid contract price increase. 

[Nevone007]

Not increasing costs really!!!! I would say 14.4% increase in tariff prices is a price increase wouldn't you ? 

[Kirigaya_Kazuto]

Yes, I agree, my sim only tariff went from £17 a month to £20! A massive raise 

I may look elsewhere, BUT I get Apple Music as a smart benefit, no one else offers (only give you 6 months free, with most), which in itself is £9.99 a month, so it's as if i'm paying only £10 for 60GB data

[Dancaw]

As I only found out myself couldn't leave, pentaly free unlike other providers, 

I upgraded my contracts while hands free on motorway.. 12 months ago. 

Very strange my 2 tablet sims were on 12m plans and my mobile sim only was put on a 24m  

Well the 12m sims have now been cancelled. 

So unless I can utilise a reason to leave under item 8.4 with out penalty then stuck for another. 12 months.. 

EE T&c are pretty tight  and can do pretty much do what they want you. 

[CM54321]

I don't normally comment but this has compelled me to.

The 14.4% increase is disgusting in the current cost of living crisis. I'm sure it is all in the T's and C's and legal but windfalls like this at the cost of your customers, at times like this, will leave them feeling very bitter.  

So the CPI is 10.5% and then there is an additional 3.9% for when 10.4% additional profit is not enough. Why, if this is an inflation based increase, are they allowed to change up to 3.9% on top! Thanks EE for taking full advantage of this. This increase is on the cost of the hand set (which does not need additional investment from EE, Apple have got that covered) as well as the bundle over 2 years. So on a £100 bill that is an additional £345.60 over the two years, EXCLUDING the additional increase next year. One to look forward too! EE may not be alone in this practice but saying it is common practise does not make it right for your customer and this practice needs to be reassesed.

I received an email 10 days after I got the phone in late February saying the charge was going up and because I didn't contact them within 14 days of purchase there was noting I could do but pay off the whole contract. Surely at the time of taking out the contract in February they know what the increase would be and should have let me know that the prices I was agreeing to would be increasing by 14.4% in a months time. Not a very honest practice from a company I trusted.

[Dancaw]

Totally Agree with what you say,

After 7 years I will be leaving ee next April, not all service providers are like this, example sky allowed me to cancel my Broad band half way through contract without penalty as long as I did so in the 30day window which I did..

Moving forward it will be 30 day rolling contracts or I’ll be checking all contracts before I sign.

I should of known ee play these dirty tactics as few years ago I signed up for 30 day contracts and when the order confirmation came through it was a 12 month contract, luckily I was in the 14 days cooling off and cancelled it but it was a ball ache.

Kind Regards
Danny

Sent from my iPhone