Cant contact live chat

[JWalsh3]

I was told to contact EE to get a 50% discount in my bill for the next 3 months but Ive not been able to use live chat, is there a staff member who can help me? PS. I prefer to use live chat as Im partially deaf and its much easier than speaking on the phone

[Jon_K]

Hi @JWalsh3.

Welcome to the community.

You can access live chat on our Contact Us page or in your My EE Account.

The link/window for live chat will appear when an advisor is available.

Jon

[JWalsh3]

Thanks for the reply, Ive been trying to do this for the past week now but the “Start a conversation” button never appears

[Jon_K]

Thanks @JWalsh3.

Can you try using a different browser and see if the button appears?

Jon