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new phone on pay as you go

tneilg
Explorer

‎10-10-2021 05:35 PM

New phone is due to arrive tomorrow. Old sim card is "large" version and will not fit new phone according to EE Shop. Require new sim to transfer contacts etc to new phone.

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎10-10-2021 06:31 PM

Hi @tneilg 

 

How old is your SIM? Check it's not a multi SIM and smaller Sims can pop out. 

 

If not pop into any EE store and they can swap this over for you.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
tneilg
Explorer
In response to Northerner

‎11-10-2021 01:29 PM

My old phone is fit for a museum!  I have sent a request for a sim on line and am now waiting to see what arrives.

 

Thanks for you help