Cant contact live chat

JWalsh3
Explorer

‎11-10-2021 11:00 AM

I was told to contact EE to get a 50% discount in my bill for the next 3 months but Ive not been able to use live chat, is there a staff member who can help me? PS. I prefer to use live chat as Im partially deaf and its much easier than speaking on the phone

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3 REPLIES 3
Jon_K
Former EE Employee

‎11-10-2021 01:10 PM

Hi @JWalsh3.

 

Welcome to the community.

 

You can access live chat on our Contact Us page or in your My EE Account.

 

The link/window for live chat will appear when an advisor is available.

 

Jon

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JWalsh3
Explorer
In response to Jon_K

‎11-10-2021 01:33 PM

Thanks for the reply, Ive been trying to do this for the past week now but the “Start a conversation” button never appears

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Jon_K
Former EE Employee
In response to JWalsh3

‎11-10-2021 01:55 PM

Thanks @JWalsh3.

 

Can you try using a different browser and see if the button appears?

 

Jon

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