Cancel contract, can't afford

[anabort]

I've been trying to get in touch from abroad but it's impossible, says I need to contact customer service and it does not work.

I can't afford my bills anymore and I need help on how to cancel without paying the fees or stop my service in order to not pay anymore until I can do it again.

[XRaySpeX]

You can't just cancel w/out charge. You made a contract with EE to pay for at least a min. term.

Contact CS urgently to come to some sort of repayment plan - see Help if you can't pay your bill

[Christopher_B]

Hi @anabort

I'm sorry yo hear that you struggling with your bills at the moment.

Can I please just check, has your phone been disconnected for non-payment or is it still active? 

Thanks 

Chris

[anabort]

It's still working, but I am really short of money right now and I will not be able to pay it soon, I lost my job and had to move back to my home country where I haven't found antoher job yet. 

[anabort]

That is what I am trying. As I said, I can't call any of the help lines from abroad.

[Christopher_B]

@anabort When you try to call us what is happening?

Have you tried our international number which is +44 7953966250?

Thanks

Chris

[anabort]

Yes, I have tried, and when I do a locution says is impossible to conect and to contact care services, but I can't do it. 

[Christopher_B]

@anabort

Can you make and receive other calls without any issues? 

Thanks 

Chris 

[anabort]

Not from the UK, but the roaming does work.

[Christopher_B]

@anabort

Do you have access to another phone you can use to contact us?

Thanks 

Chris