4G Wifi top up data payment.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
25-06-2021 11:32 AM
Hi, I have tried for a while to purchase add on data for my mobile dongle. I am using top up credit as payment. For a number attempts now all I get, be it on the phone using the EE app or Laptop is there is a problem try again later.
So what is the problem? Is anyone going to fix it?
Solved! See the answer below or view the solution in context.
Accepted Solutions
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
25-06-2021 12:45 PM
Look at http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what it offers you.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
25-06-2021 12:45 PM
Look at http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what it offers you.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
28-06-2021 10:27 AM
Hi thank for your reply. The problem is now resolved. If you don`t use your account/device for some time it goes in to hibernation. I phoned the EE help line and they sorted it.
As I only use the 4GEE WiFi dongle when away on the boat during the summer then I will have to do this every year.
Again many thanks.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
28-06-2021 11:09 AM
Hi @Robb6
I hope you're well and having a nice Monday, are you up to much?
We really appreciate you coming back to the community and letting us know that you're all sorted.
Thanks
Chris
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
28-06-2021 03:00 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

- 4GEE Wifi mini data top up in Archived Posts
- Is there a way I can still receive texts when SIM barred. Due 2 Late payment in Archived Posts
- Unable To Download Large Files While Using Hotspot To Other Devices in Archived Posts
- PS5 wrong number in Archived Posts
- Phone sim in a EE mini wifi router in Archived Posts