Apple Devices

Awful experience transferring from BT and renewing contract with eE

I can safely say I have spent 10 days on endless hour long and longer phone calls with EE. To fix my Now tv and also phone (as I accepted their offer of SIM card!) I feel fragile and tearful still as issues still unresolved. Tonight I even had guide ...

Resolved! Eligibility for extended warranty

I'm planning to upgrade to an iPhone 16 Pro, on an Essentials 25GB FlexPay plan. I'm trying to work out if this is covered by the EE extended warranty for the life of the plan. The product page refers to Device Care Extras, including Minute One and t...

How to have a successful iPhone Pre-order next year

@Equil I tagged you in because you’ve ran some of the best pre-order threads over the last few years. I hope you do not mind.My brief story. This year I did my pre-order via EE Chat. I was charged £300. That was not the way it worked in previous yea...

Lost we network after software update on iphone12

Please help lost ee network after upgrade.

Adding an Apple Watch to plan

I’m trying to add an Apple Watch to a sim only plan. I’ve selected a plan that uses the same number as my phone, however on checkout I need to either transfer my number to the new sim (with a pac code) or get a new number (and lose my existing number...

Resolved! Trade in

I have sent back my old phone as a trade in on the 14 Oct 2024 and I keep getting messages to say you haven’t received it. I have proof of return/postage.

Resolved! Transfer IPhone data

Do you need access to WIFI to transfer data?just go a new iPhone 16 and need to transfer from my old iPhone 11.Is there a way round this?

Subscription not found

I recently switched from BTTV and broadband to EETV and broadband. The TV box works fine. My issue is that when I open the EETV app on my phone I get an error msg AJ910. I can use the app and have paired it to the new box but I can’t ask the box to ...

Apple Watch confusion in store

Been into local EE store. Wanted to add Apple SE to my plan and give the watch as gift. Had 2 staff say the person receiving the gift cannot use watch for calls and that I am the only one that can. 2 others have told me the person receiving can use i...

Apple Watch No Connection error

My Apple Watch is connected to my mobile but says no connection within the mobile data section on my watch. I’ve tried to restart both but still the same issue. Any ideas how to resolve as I’ve tried everything suggested?

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