Convert physical ee sim to eSIM on iPhone

[Skye1985]

Have a new iPhone which does not have physical SIM card slot. Gift from friend in USA. I want to convert my physical ee sim to eSIM before I transfer everything to new iPhone. I thought it would be easy. Settings menu, hit blue convert ESIM  button , then confirm. Just checked via ee help and they say I have to get to ee shop to do this. Have I missed something?

[Alex_H · Accepted solution]

Hi @Skye1985,

Welcome to the EE Community

That is through the settings menu on the phone itself you had tried? Have you tried via the EE app on your phone?

You would login, hit the profile button in the top right, select Settings and Permissions. Next select Replace SIM/eSIM, select your number and select eSIM and then follow the instructions from there.

Alex

[Chris_B]

@Skye1985  Just to check you are a contract customer ?  That includes sim only.  eSims are not available to PAYG customers. 

[Skye1985]

Yes. I am contract customer

[Michael_D]

Great @Skye1985, you should be able follow the steps that @Alex_H mentioned above to download and install the eSIM from your EE app.

Let me know how that goes.

Michael