Hi,
I need help with a network issue that started after setting up a new iPhone.
My setup:
I have two lines:
Physical SIM: EE
eSIM: Airtel (non-EE)
What happened:
I transferred data and settings from my old iPhone to a new iPhone.
I attempted to move my EE physical SIM to the new iPhone.
After this, the new iPhone shows “No Service” for the EE line.
I reset the new iPhone and tried again.
I then put the EE physical SIM back into the old iPhone, but service did not restore.
I did not make any changes to my Airtel eSIM, however it now incorrectly shows “EE” as the network in network selection.
Both phones currently have no service on the EE line.
What I’ve tried:
Because there is no EE network service, I’m unable to call 150, and the EE app/chat keeps directing me to call 150 without allowing escalation.
It appears my EE line may be stuck or incorrectly provisioned, and the network profile may have overridden the eSIM settings.
Could an EE moderator please help reset or reprovision my EE line without requiring a call from my EE number?
Thank you.
