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iPhone 15 order

Fac251
Visitor

‎23-12-2025 12:47 AM

I ordered an IPhone 15 on 6th December 2025. It is still only saying “order confirmed” on the tracking system with no indication of a dispatch date even though we are now 17 days later!  It was shown as in stock when I placed the order with a 48 hour estimated dispatch. I have spoken to EE Sales and EE Customer Services who said they would investigate but still nothing has happened. This is appalling customer service by supposedly the UK’s leading communications provider.  

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1 REPLY 1
Chris_S
EE Community Support Team

‎23-12-2025 08:48 AM

Hi @Fac251 

I'm very sorry to hear that you're still waiting for your new phone to arrive. I can imagine it's worrying when you've not had any updates.

I can take a look at our stock page and give you an estimated delivery time frame.

What was the colour and the memory size that you went for?

Chris S

 

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