Free Apple Arcade issue

[TBOPFalcon]

Hi, I just applied for my free 6 mo the of Apple Arcade. I got a link via text to 150 but then link opens the App Store to a page that says ‘can’t connect’.

what can I do to get this benefit?

thanks in advance

 

[Chris_B]

@TBOPFalcon  Do you Apple Arcade download to your device?   Have you tried doing this not connecting to WiFi ? 

[TBOPFalcon]

Thanks for the reply Chris.

Apple Arcade is available on my device.  And I have tried without Wifi and get the same error.

[Michael_D]

Thanks for trying @TBOPFalcon 

If you go to Settings > Apple Account/iCloud (your name) > iCloud, is iCloud Private Relay switched on? If it is, can you try to turn it off and retry the link.

Michael

[TBOPFalcon]

Thanks Michael but unfortunately it made no difference. (It was off already and so I tried it on and then off again).  I get the same 'Cannot Connect' screen in the App Store upon clicking the link

[Michael_D · Accepted solution]

If that didn't work, the next step would be to give our technical guides a call @TBOPFalcon.

They'll be able to bring up your account to make sure it is set up on your account as it should be and help to get it working for you.

Michael