Android Devices

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Can I cancel my contract if the Pixel 6 Pro isn't fit for purpose?

I'm having loads of issues with the Pixel 6 Pro, even after the latest January update, constantly having connection issues, some apps just don't have access to the internet and I want to just get rid of this rubbish phone, what laws can I use to make...

Resolved! Oneplus 7 Pro 5G GM1920 - Crashdump mode in 5G areas

Had a look online but appears this is an issue with Oneplus manufacturing & EE. Whenever the phone enters a 5G zone the phone goes into a Crashdump mode, making the phone inoperable. Sometimes this happens every so often, other times it's every 5 mi...

I am unable to add more numbers to my contact list

I have a Alcatel 1 2021 phone and am unable to add new numbers to my contacts list.Wnen I start typing a number a red no entry type of sign appears.

Resolved! Changing sim on vacation

I'm going to Korea next month and need to use a Korean sim/number for covid reasons. I've tried checking if my phone is unlocked via the *#06# method but it keeps coming up with an error when entering the imei on the website checker. However, it show...

Phone just dies

Iv had my Samsung a71 since last year and for some reason my phone can be on 30% then suddenly will jump to 1% and died. Sometimes it will go down but usally it just cuts out

Resolved! Hi. I would like to unlock my old Samsung a71. Tried online with no luck.

unlocking a buzzard 2 signing in

i am trying to unlock my buzzard 2 but with the new/non ee card it wont let me log in soi am unable to enter the unlock code. i have the unlock code but i cant enter it. Help please

Upgrade

i've just had an upgrade to a Galaxy A12. The shop has put a new sim and copied all the numbers and apps across. How do I get my new phone working?

Resolved! Unlocking a Huawei B525s-23a router

Hi. I am hoping someone can help guide me on the following. I purchased a Huawei B525s-23a 4G router in Feb 2020. It was direct from EE online. I phoned EE on 14 December to ask for an unlock code but never heard anything back. I phoned again on...

Resolved! Phone not working in house

My phone has beeping on the line and sound cuts out but only in the house. WhatsApp, reading and searching on Internet screen is reloading and jumping about. Out of the house everything is fine. What is the problem?