Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Sim card issues

I switched my phone off for an hour or two last Friday and when I switched it back on, it had gone to emergency calls only. I tired restarting it and switching it fully off and on again, but nothing worked. I went to a phone repair shop as I wanted t...

My phone says it has no sim card in it

My phone says its not registered on any network so I can't make and receive calls and messages

PDF AI MALWARE

Unable to remove this AI PDF malware. Have rebooted , Norton can't delete it and lots of my phone features return me to my phone Home screen. Any ideas?

Phone

My phoe has just stopped working for no reason its stopped charging and won't switch on is there any other way to get in touch because obviously I can't phone and there is no longer a chat on here

Unlocking a disused EE phone

I upgraded my EE phone in 2022 and transferred my sim card. I know want to sell the older phone but assume it is locked to EE. How do I do that?

Resolved! Phones Bluetooth Ability

I have S22 and recently the Bluetooth has decided to struggle connecting/staying connected to devices. Is this an issue that can be fixed, covered under warranty or will EE replace the device?

Resolved! Google pixel 8 pro wifi calling

Hi all, Recently joined EE SIM only. I am on a S22 ultra and using WiFi calling I can set to always preferred. I am thinking of getting a pixel 8 pro and just wondered if anyone using a pixel (obviously not an 8 ) can set wifi calling to preferred as...

Resolved! puk number

Hi folks, how do I get my pupils number to unblock my phone please?

Resolved! FEATURES Tab Missing on Shop Phones

When buying a phone from the Shop some are advertised with the special offer "Get a gubbins on us". It used to be that in the full page for such a particular phone there was a "Features" tab or button leading to the T&C's & claim procedure for the g...

Resolved! Samsung S23 Ultra Free Watch

I Purchased a Samsung S23 ultra with the promotion for a free watch 6 with all orders. I didn't receive any instructions on how to claim the watch or does it just arrive though post without claiming as long as it was purchased before September 28th.