Phone cant make/receive calls and mobile data doesn’t work
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29-01-2024 05:47 PM
My Samsung s20 Ultra suddenly stopped making and receiving calls and the mobile data doesn't work either. When trying to make a call, a message on the bottom shows saying "not registered to network". I've tried restarting the phone, made sure flight mode is off, taken the sim out etc, the sim works in other phones however not my Samsung s20 Ultra.
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29-01-2024 06:32 PM
Are you abroad?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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29-01-2024 07:03 PM
Hi @Hisham6
Where did you get your device, from EE or elsewhere.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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29-01-2024 07:31 PM
I was abroad however I have roaming on my contract, it was working the whole time
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29-01-2024 07:31 PM
I bought it from Samsung but my phone contract is with EE
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29-01-2024 10:52 PM
But did you enable it by texting ROAMING to 150 before you left UK?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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29-01-2024 10:56 PM
Yes I did, however I'm back in the UK and it still doesn't work, still displays the same "not registered on network" message
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30-01-2024 07:31 AM
Hi @Hisham6.
If you are continuing to see this error now you are back in the UK and your SIM works OK in other phones, I would recommend getting in touch with Samsung.
Katie
