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Phone cant make/receive calls and mobile data doesn’t work

Hisham6
Investigator
Investigator

‎29-01-2024 05:47 PM

My Samsung s20 Ultra suddenly stopped making and receiving calls and the mobile data doesn't work either. When trying to make a call, a message on the bottom shows saying "not registered to network". I've tried restarting the phone, made sure flight mode is off, taken the sim out etc, the sim works in other phones however not my Samsung s20 Ultra. 

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7 REPLIES 7
XRaySpeX
Grand Master
Grand Master

‎29-01-2024 06:32 PM

Are you abroad?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Northerner
Grand Master
Grand Master

‎29-01-2024 07:03 PM

Hi @Hisham6 

Where did you get your device, from EE or elsewhere.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.
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Hisham6
Investigator
Investigator
In response to XRaySpeX

‎29-01-2024 07:31 PM

I was abroad however I have roaming on my contract, it was working the whole time

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Hisham6
Investigator
Investigator
In response to Northerner

‎29-01-2024 07:31 PM

I bought it from Samsung but my phone contract is with EE 

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XRaySpeX
Grand Master
Grand Master
In response to Hisham6

‎29-01-2024 10:52 PM

But did you enable it by texting ROAMING to 150 before you left UK?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Hisham6
Investigator
Investigator
In response to XRaySpeX

‎29-01-2024 10:56 PM

Yes I did, however I'm back in the UK and it still doesn't work, still displays the same "not registered on network" message

0 Helpful
Katie_B
EE Community Support Team

‎30-01-2024 07:31 AM

Hi @Hisham6. 

If you are continuing to see this error now you are back in the UK and your SIM works OK in other phones, I would recommend getting in touch with Samsung. 

Katie

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