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Phone cant make/receive calls and mobile data doesn’t work

Hisham6
Investigator
Investigator

My Samsung s20 Ultra suddenly stopped making and receiving calls and the mobile data doesn't work either. When trying to make a call, a message on the bottom shows saying "not registered to network". I've tried restarting the phone, made sure flight mode is off, taken the sim out etc, the sim works in other phones however not my Samsung s20 Ultra. 

7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

Are you abroad?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Northerner
EE Community Star
EE Community Star

Hi @Hisham6 

Where did you get your device, from EE or elsewhere.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

I was abroad however I have roaming on my contract, it was working the whole time

I bought it from Samsung but my phone contract is with EE 

XRaySpeX
EE Community Star
EE Community Star

But did you enable it by texting ROAMING to 150 before you left UK?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Yes I did, however I'm back in the UK and it still doesn't work, still displays the same "not registered on network" message

Katie_B
EE Community Support Team

Hi @Hisham6

If you are continuing to see this error now you are back in the UK and your SIM works OK in other phones, I would recommend getting in touch with Samsung

Katie