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Discussion about devices operating on Android including unlocking your device

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Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by • EE Community Manager
  • 60932 Views
  • 91 replies
  • 28 Helpful

returned from Vietnam sim not working

Hello,I had a Vietnam sim card for a week while overseas.I kept my EE sim safe. Since returning I removed the Vietnam sim but the original EE sim isn't working. I have tried sim 1 and 2. I cannot access my mobile data/ I ahve switched off and on...an...

sardee by • Visitor
  • 429 Views
  • 1 replies
  • 0 Helpful

GOOGLE PIXEL 8 PRO PORCELAIN. DELIVERY STILL WAITING!

Hey guys, I ordered a Google Pixel Pro 8 256GB Porcelain on the 12/11/23. When upgrading, I thought I would upgrade my Partners phone to the Obsidian version of the Pixel 8 Pro, add a pixel watch and change over to the BT internet. When upgrading I g...

BoMenzzz by • Visitor
  • 556 Views
  • 1 replies
  • 1 Helpful

Resolved! my Pixel 7a is an older model for 4G calling?

Help please I'm really confused as to why my pixel is considered an old model for 4G calling, I got a text message saying 3G is being turned off and it will impact my device since it's an older model... Does this mean I have to upgrade my current mob...

MeganA99 by • Explorer
  • 518 Views
  • 2 replies
  • 2 Helpful

Waiting for an order

Hi is anybody Else having issues with orders? I placed an order for galaxy fe buds on the 23rd November I have received a email staying order received with a order number but nothing else since. Order not showing on my account in the app and I phoned...

PE18 by • Investigator
  • 480 Views
  • 7 replies
  • 0 Helpful

Resolved! Pixel 8 Pro Preorder gift - Pixel Watch 2

Hello,I pre-ordered the Pixel 8 Pro and it arrived yesterday but I've not had any email/text information for when I'll be able to claim the Pixel Watch 2. Will I be getting an email in the coming days/weeks? 

MattOrme by • Investigator
  • 2551 Views
  • 7 replies
  • 2 Helpful

WiFi Calling

I've just had a message to say  my 'older device' is not compatible with wi-fi calling. I have a Google Pixel 7a which I got this year. What does this mean? I see 4G and 5G when I am not using my wi-fi so how isn't it compatible? Am a bit confused. C...

AllysonC by • Investigator
  • 531 Views
  • 4 replies
  • 2 Helpful

How to remove a subscription charge

Hello I was paying for extra space on my IPhone but since upgrading my phone to an Android, I am still getting charged each month for the IPhone space. Where would I go to remove this? Thanks

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